Introduction

1. What is PoshBid?

2. What kinds of auctions can I find on PoshBid?

3. Are all items on PoshBid new?

4. Where can I find the auctions?

5. How can I get in touch with PoshBid?

6. How do I receive information about new products and campaigns?

Bidding

7. Can I bid if I live outside the US?

8. How can I bid at PoshBid?

9. What does the auction window contain?

10. How can I purchase a BidPack?

11. How can I see how many bids I have bought?

12. What is the cost of the product I am biding for?

13. Can I bid more than once for a single product?

14. Can I place bids at more than one auction at a time?

15. Can I cancel bids I have made from my account?

16. Can I use automated bidding when I’m not able to follow the auctions?

17. How can I stop the AutoBidder?

18. How can I see auctions I have made bids for?

19. Where can I see who is bidding against me?

20. When does an auction end?

21. How can I see my Bidding History?

Winnings

22.Winning limits.

23. How do I know that I have won?

24. How can I pay for an auction I have won?

25. When will I receive the item I won?

26. How do I claim my “FREE” Bids?

27. How is delivery made at PoshBid?

28. Is there a warranty on products purchased from PoshBid and what about product returns and cancellations?

Technical Issues

29. Why does the PoshBid Auction Clock show a different time?

30. What’s up with the countdown?

31. What happens if I run out of bids?

32. I purchased a BidPack, but the bids did not appear in my account. What Happened?

33. How safe is it to purchase a BidPack from PoshBid?

34. I placed my bid and received a confirmation, but my name did not show up as the highest bidder.  What happened?

35. “Auction Closed” appeared after the counter reached zero, but the auction was reset.  Why?

36. Why do the auctions pause?

37. What if I am bidding on something that pauses?

38. Where can I see Future Auctions?

39. Can I bid on a Future Auction beforehand?

40. What happens to auctions during system downtime?

41. Can I convert credit from my auction account to US Dollars?

User Information

42. How can I edit my Profile?

43. How can I change my Username/Password?

44. What happens if I have forgotten my Username/Password?

45. Can I delete my account?

46. Why can’t I see the auctions I won 3 months ago?

47. Is my personal data going to be used for any commercial purposes?

Other

48. Can I request a specific item for PoshBid to offer?

49. What if the auction price exceeds the Retail Price?

50. What is a Daily Bid?

51. What if I can’t find the answer here?

Introduction

1. What is PoshBid?

PoshBid is a new auction format that gives you a chance to get incredible deals on the things you want!

All participants have the same conditions regardless of their location. Our slogan is: Every Day from NY to LA – referring to our customers throughout USA and Canada.

To get what you want, just juice up your account with bids and start bidding. This is your chance! The bid price starts from $1 to $0.50 depending on the package. For example 100 bids cost only $65, which means you have already saved $35.

All products at PoshBid start with a price of $0 and every bid increases the price by only 1 cent ($0.01). The final price of the product will remain extremely low.

2. What kinds of auctions can I find on PoshBid?

At PoshBid we have two different types of auctions: PennyAuctions and FlashAuctions.  At PennyAuctions the timer interval is 2 minutes. At FlashAuctions the timer interval is 30 seconds.

3. Are all items on PoshBid new?

Everything on PoshBid is brand new and in the box.  Most items come with the manufacturer’s warranties.

4. Where can I find the auctions?

You can see all live auctions on the PoshBid homepage. Closed and Future auctions can be found at the top of the Auction Page. 

In addition, you can also see My Auctions and Won Auctions in the Member's Area. My Auctions features all live auctions where you have placed bids. If you have won an auction, it will appear on the Won Auctions page.

5. How can I get in touch with PoshBid?

You can reach the PoshBid team via e-mail or through Skype. Please view the PoshBid Contact Us page.

6. How do I receive information about new products and campaigns?

You can keep yourself up to date by checking the Future Auctions page. Also, notifications about our campaigns will be sent via E-mail.

Bidding

7. Can I bid if I live outside the US?

PoshBid is open to residents of the United States, Canada and Member Countries of European Union. Although in some cases Delivery Terms and Rates might be different. For more information, please view our Terms and Conditions.

8. How can I bid on PoshBid?

Go to the PoshBid Register page and complete the register form. Registration at PoshBid is free. You will receive a confirmation letter by e-mail. After confirming, you will be able to log on to your account. You will get 5 bids free of charge, but we suggest you purchase a BidPack to start bidding.  For more information see How it works.

NOTICE! While bidding at the last seconds is exciting and lots of fun you run the risk of losing the item you want, so keep that in mind when deciding when to click the bid button. Computers sometimes lag and if yours lag while bidding it might not register your bid in time and you could lose item.

9. What does the auction window contain?

The auction window contains the different parameters for the current auctions: time, price, highest bidder, product picture, etc. For more information see How it works.

10. How can I purchase a BidPack?

 In the Member's Area, you will see Buy Bid Package, go there and follow the steps.  You need PayPal to pay for the BidPack of your choice. After you have juiced up your account, you will be able to start bidding. Just choose your product(s) and start bidding.

11. How can I see how many bids I have bought?

Just go to the top of the My Bid page and open Bids Bought. You will see all the bids you have bought.

12. What is the cost of the product I am bidding for?

The price for a product is the price shown as the “Total Price to be paid” on an auction product page. The final price includes shipping and bids made at the auction.

13. Can I bid more than once on a single product?

Yes, you can! You can bid again after someone has overbid you.

14. Can I place bids for more than one auction at a time?

Yes, you can! You can place bids on as many auctions as you want and you are able to follow your auctions on the My Auctions page.

15. Can I cancel bids I’ve made from my account?

No, you can’t! After you have pressed the Bid Button you have made your offer for the auction.

16. Can I use automated bidding when I am not able to follow the auctions?

Yes – users can bid in two ways online. Bids can be placed manually by clicking on the relevant Bid Buttons, or they can be placed automatically by using the AutoBidder.

The AutoBidder assists bidders by bidding on an auction even if they are not online at that time.

So that the Auto Bidder will bid for you, you must set 1-50 bids on the AutoBidder. Your maximum price has to be at least $1 higher than the current end price.

You can only set one auto bidder per auction. As soon as the Auto Bidder is no longer active, you can set the next Auto Bidder.

An AutoBidder can be paused or deleted at any point.

All unused bids will be returned to your account.

For more information see How it works.

Notice1! The AutoBidder places bids automatically after someone else has placed a bid. It will not overbid itself.

Notice2! Its possible that the price (from-to) set by user exceeds before using all bids user has set. Therefore its suggested to set the end price to which you are predicting the auction to close at or even higher.

Notice3! If you are setting your autobidder make sure that the auction timer has not passed 1 minute. This is important as Autobidders are run with 1 minute interval and if the auction timer is showing less than 1 minute it might not start at all. Therefore every user is suggested to place at least one bid before setting your auction to run with autobidder.

17. How can I stop the AutoBidder?

The Autobidder can be paused and/or deleted from the Member's Area by going to the My Autobids page.  If you have paused your Autobidder and someone else has won the auctions you will be given back all the bids that were left unused. If you delete your Autobidder you will receive your unused bids automatically.

18. How can I see auctions I have made bids for?

Just open the My Auctions page in the Member's Area and you will be able to see all live auctions where you have placed bids.

19. Where can I see who is bidding against me?

On any of the product pages you can see the last 9 bids including user names and bid types.

20. When does an auction end?

Auctions end when the counter reaches zero and no more bids are made. If you are the last bidder, you have won!

21. How can I see my Bidding History?

Just go to the My Bid page and at the top of the page open Bidding History. You will see all the bids you have made.

Winnings

22.Winning limits.

Users may not win more than 3 auctions per week. So in any 7 day period (Monday-Sunday) user must only have won 3 or less auctions. Users can win up to 1 featured auction within a 7 day period. Auctions are counted from Monday.

If a user reaches the limit (During the 7 day Period Mon-Sun), they will be sent an e-mail notification, stating their limit has been met and they are suggested to continue bidding from Monday, new week.

Bids placed by user who have reached their winning limits will not be accepted and their bids wont be given back by PoshBid.com

If a user who has reached winning limits has participated on an auction and won, than the user will not be counted as a winner. The auction will be set to run from the point it was closed day before and bids won’t be refunded.  User will be notified and may not participate on the auction after reset.

Winning Limits for bid packages- User may not win more than 1 bid package per week.

Notice! Total Wins Per Week Allowed four (4) Including one (1)Bid Package.

23. How do I know if I have won?

When the auction has ended you will see who won the auction on the Closed Auctions page by clicking on the product. When you open the Won Auctions page in the Member's Area, you will see the product(s) you have won. Winners will be notified via e-mail.

24. How can I pay for an auction I have won?

At PoshBid.com winners receive invoices for the winnings once a week. Invoices are sent on Monday for previously ended week (MONDAY-SUNDAY).

After the invoice is paid, we will set up shipping for the item won.

If you have won a Gift Certificate from PoshBid.com you will be sent an invoice latest one day after the winning. After the invoice is paid, you will be sent a Discount Code to claim your Bids Won.

25. When will I receive the item I won?

As soon as you pay the balance we will start the shipping process. Shipping usually takes 3-5 days with some exceptions. Additional information about shipping can be found from the Terms and Conditions. 

26. How do I claim my “FREE” Bids?

If you are awarded any free bids, you will receive a invoice for the bids won. After you have paid the invoice you will be sent a Discount Code. Redeem your Free Bids simply by entering the discount code to your next bidpack purchase; after you validate your purchase at PayPal you will get the additional free bids.

-Do not copy/paste the code

-Take care with capital letters

-Code can be used just once

-You can only use this code once

If you refer a friend, you will receive free bids after your friend has registred and purchased his/her first bidpack.

Note! Bids will be awarded only if your friend registers with the same e-mail as referred. 

27. How is delivery made at PoshBid?

Unless otherwise stated, delivery will be made directly from our suppliers or from our warehouse to the address provided by the user.

Deliveries are made solely within the 50 states of the United States (explicitly excluding the U.S. sovereign territories of Guam, Puerto Rico and the U.S. Virgin Islands). Some restrictions or higher shipping costs may apply if the delivery address is in Alaska or Hawaii, please check notifications on the details pages of the auctions in advance.

Most items can be shipped to addresses in Alaska and Hawaii, except:

grocery items

gourmet food items

Additionally, some items from our Tools & Hardware and Outdoor Living stores cannot be shipped to Alaska or Hawaii if they are extremely heavy, oddly-shaped, or considered hazardous. Check the item's product details page for eligibility and available shipping options. Only specific shipping options may be available for some addresses. Available shipping options will appear at the checkout when you enter a shipping address.

Most items can be shipped to APO/FPO addresses, except:

cell phones and services

computers

furniture

outdoor living items

Additionally, some apparel, camera and photographic, electronics, health and personal care, house wares, jewelry, software, sports, and tools and hardware items cannot be shipped to APO/FPO addresses. Therefore, we suggest using non APO/FPO address or after winning from an APO/FPO address, provide us with an address we can send the winning(s) to without any limitations.

Delivery times vary and all delivery times indicated are provided as a guide only, and cannot be guaranteed. PoshBid is entitled to involve third parties to satisfy its contractual obligations without being required to notify the buyer. Obvious damage to the item from transport or packaging during transport is to be reported to PoshBid upon taking delivery.

Should PoshBid not be able to deliver the item ordered, PoshBid is entitled to substitute the item with a comparable replacement product with the same or better features, or provide a refund of the auction end price to the user according to the user’s preference.

28. Is there a warranty on products purchased from PoshBid and what about product returns and cancellations?

Warranty

All products are sold with the manufacturer's limited warranty only. PoshBid warrants solely that the products sold to the user under these terms shall have the characteristics specified in PoshBid’s specifications for such products as set forth in the description of each auction and provides no further warranties.

The warranty period and service varies by manufacturer and product. There is no warranty for the delivery of used products.

Returns and Cancellations

PoshBid grants winners the right to cancel an order. This right is unconditional and begins from the moment the contract is concluded. If a user cancels a contract to which the cancellation provisions apply, they are entitled to a refund of the auction end price they have paid in relation to the contract even if the goods are not defective in any way. Bids placed on the auction are not eligible for a refund. These cancellation rights end 14 days after the day the winner received the goods or notification that the goods are ready for collection.

The right to cancel is forfeited as soon as the customer has broken the seal on audio or video recordings or computer software. These items are not eligible for return or refund.

If a user wishes to cancel the contract, they must inform PoshBid in writing (by letter or email), that they want to cancel within the time period noted above. Cancellations by phone will not be accepted.

The following contact details must be used:

Cent Auction Live Ltd (USA)

47-47 36th Street

Suite 23976

Long Island City, NY 11101

Cent Auction Live Ltd (Estonia)

Kõrtsu tee 2

Tabasalu,76901

Harjumaa,

Eesti

General Information: Info@PoshBid.com

Technical Support: Support@PoshBid.com

Skype ID: PoshBid

In order to complete a valid cancellation or return, a user must return the received product or products in an un-used condition in the original packaging. The cost of postage for returns will be paid by the user (unless the goods are found to be faulty). If the user is unable to return the service or product received or only able to return it in part or only in a depreciated condition, he will have to pay compensation to us [the amount refundable will be reduced proportionally] as applicable.

Should PoshBid incur additional costs as a result of insufficient postage on the return or for courier shipments and other irregular shipping methods that are over and above postal shipping costs, these costs will be deducted from any payment whatsoever remitted by the customer. Sets/boxes can only be returned in their entirety.

Technical Issues

29. Why does the PoshBid Auction Clock show a different time?

The PoshBid Auction Clock shows the server time and this might be different from your computer or your Time Zone. All auctions follow the time of the server (EDT- Eastern Daylight Time)

30. What’s up with the countdown?

If you have watched our auctions for any length of time you might be scratching your head and wondering about the clock. Auctions start with a fixed amount of time on the clock and start ticking down as soon as they go live. With every bid placed, we will take 2 minutes off the clock until the time reaches the last 2 minutes or 30 seconds, depending on an auction type (penny auction or flash auction).

On a Penny Auction, the clock resets every 2 minutes until the bids are placed. The same thing happens on a Flash auction every 30 seconds. The countdown stops resetting after there are no more active bidders and so the last bidder has won the auction!

31. What happens if I run out of bids?

You can easily buy more bids from just about any page on the site.  Look at the top right corner for the Member's Area. There you have a button that says ‘Buy Bid Package’.  You can buy bids in packs of 10-500 Bids.

32. I purchased a BidPack, but the bids didn’t appear in my account. What happened?

Usually, bids appear in the users account immediately, but in some cases bids could appear in the users account after a 15-minute delay. If you do not see the selected amount of bids in your account after 15 minutes, we suggest you contact our customer service section. 

33. How safe is it to purchase a BidPack from PoshBid?

Firstly, you need to create a PayPal account in case you do not already have one. “PayPal is a faster, safer way to pay and get paid online. The service allows members to send money without sharing financial information, with the flexibility of paying with their account balances, bank accounts, credit cards or promotional financing” (PayPal 2009).

34. I placed my bid and got a confirmation, but my name did not show up as the highest bidder.  What happened?

Sometimes, in popular auctions many bids come in at close to the same time.  Our system updates the site with whichever bidder came in last.  If you saw a confirmation message your bid was registered and you can see the last bidders on the product page.

35. “Auction Closed” appeared after the counter reached zero, but the auction was reset. Why?

When bids are made in the last seconds, the auction control is carried out by the server and auction will reset to 00:02:00 or 00:00:30 with flash auction.

NOTICE! While bidding at the last seconds is exciting and lots of fun you run the risk of losing the item you want, so keep that in mind when deciding when to click the bid button. Computers sometimes lag and if yours lag while bidding it might not register your bid in time and you could lose item.

36. Why do the auctions pause?

PoshBid auctions are open for bidding 12 hours per day – 12am to 12pm EDT. That gives us a chance to restock the shelves and sweep up before opening up each morning. Auctions can be paused by the service provider in case of an attack on the site.

37. What if I am bidding on something that pauses?

Take this as an opportunity to catch your breath, stock up on bids and get some rest.  The auction will usually resume at 10am EDT.

38. Where can I see Future Auctions?

Future auctions can be seen under the link “Future auctions”! This link can be found on the front page under “Auctions”.

39. Can I bid on a Future Auction beforehand?

Yes! If you bid before the auction countdown starts, your bid will be registered and you will be considered as the highest bidder when the auction starts. You will only appear as the highest bidder at the start of the auction, if you have not been out bidded by another user. 

40. What happens to the auction during system downtime?

The auctions will be stopped and they will continue at the point they were stopped after the system restarts.

41. Can I convert credit from my auction account to US Dollars?

No, you can’t. You can only use credit for bidding at PoshBid.

User Information

42. How can I edit my Profile?

Your profile can be edited under the link Edit Profile in the Member's Area.

43. How can I change my Username/Password?

Username and Password can be edited under the link Edit Profile in the Member's Area.

44. What happens if I have forgotten my Username/Password?

You can request password/username recovery by going to the Forgot Password link on the main page. The password/username you entered when registering will be sent to your E-mail address.

45. Can I delete my account?

If you wish to delete your account, you have to send an e-mail to PoshBid technical support stating your username, registered E-mail and contact information to verify your wish.

46. Why can’t I see the auctions I won 3 months ago?

PoshBid updates the data held in its servers every 3 (three) months and will move old data to another server for bookkeeping, therefore you won't be able to see information older than 3 (three) months.

47. Is my personal data going to be used for any commercial purposes?

Personal data is not revealed to third parties. Personal data is used for shipping purposes and within PoshBid for statistical overview. Data will also be used for forwarding newsletters and information about ongoing campaigns.

For more detailed information look up the PoshBid Privacy Policy.

Other

48. Can I request a specific item for PoshBid to offer?

Of course!  We are all about giving you what you want!  Just send us an e-mail and we will get back to you. If the product is suitable for auctioning, you will see it soon on our auction list.

49. What if the auction price exceeds the Retail Price?

If the auction price exceeds the Retail Price shown on the PoshBid auction, you will get 100% off the auction price.

50. What is a Daily Bid?

After you have purchased a BidPack you can claim your daily bid, which is free-of-charge and consists of 30 bids per month. For more information visit Claim Daily Bid in the Member's Area.

51. What if I can’t find the answer here?

You have many ways to contact us. For general inquiries send an e-mail to info@poshbid.com or contact us via Skype. If you need assistance with the site contact us at support@poshbid.com.